Refund & Cancellation Policy
This policy explains refunds and cancellations for website design projects and ongoing services from SiteVelora.
3-Day Refund Policy
SiteVelora offers a three (3) calendar-day refund period beginning on the date of purchase. A customer may request cancellation and a refund within this period by contacting SiteVelora in writing.
After the three-day refund period expires, payments are non-refundable because customized website design, development, domain registration, content preparation, and other project-specific services may have begun.
Third-party costs already incurred on the customer's behalf, including domain registration or other non-refundable services, may be deducted from any refund where permitted by law.
Approved refunds will be returned to the original payment method.
Website care and subscriptions
- Ongoing website care can be cancelled at any time, effective at the end of the current billing period.
- We do not provide partial refunds for the current period once it has started.
- The current period's service continues until it ends.
How to request a refund or cancellation
Email support@sitevelora.com with your business name and a short description of your request. We aim to respond within one business day; refunds are typically processed within 5–10 business days of approval.
Chargebacks
If you have a concern about a charge, please contact us first — most issues are resolved quickly. Filing a chargeback without contacting us may delay resolution.